YOUR DATA & DECATHLON

HOW DOES IT WORK?
OUR COMMITMENTS
YOUR DATA ARE NOT RENTED OR SOLD
Your sporting data (i.e. those you entrust to us) will only be used by DECATHLON. We undertake never to sell or rent such data: this is important to us. While we sometimes use outsourcers, they act only on our behalf and in accordance with our instructions.
WE ARE TRANSPARENT WITH THE USE WE DO OF YOUR DATA
On this page you will find all the processing we carry our regarding your personal data: where, when, how and why we process your data and also what your rights are.
OUR COMMUNICATION ARE PERTINENT
Whatever your sport, whatever your passion, our aim is to support you as best we can in your sporting activities and choice of products. We won't offer you flippers and a swimsuit if you just bought a pair of skis, and we won't send you advice about yoga if you have just taken up judo.
HOW DO WE USE YOUR DATA?
YOUR PURCHASE IN STORE AND ONLINE
Love buying new sports gear? Whether in the various sections of our stores or on the pages of our website, this is often the first step towards new sporting adventures.
But just when you can already imagine yourself with your new products in your hands (or on your feet), you have to fill out a data collection form! Have you experienced this situation? So have we. So what's the point of these forms? Let us explain:
We collect and process your personal data in order to manage your purchase (we may need your delivery address or invoicing address, for example) and to avoid fraudulent transactions (to prevent purchases made with a stolen bank card, for example). Finally, it goes without saying that we also process the data linked to your means of payment!
Want to know more? Below is a case-by-case explanation of how we process your data when you make purchases in stores and online.
YOUR ORDERS: WEBSITE OR IN-STORE TERMINALS
Data controller LEVEL 3 VALLETTA BUILDINGS Triq Nofs In-Nhar VLT 1103 Valletta |
Data processed |
Storage period |
Your rights |
Data recipients |
Transfer outside the EU |
Legal basis for processing |
Profiling or fully automated decision-making having legal effects or significantly affecting you |
OUR SYSTEM FOR THE PREVENTION OF FRAUDULENT ONLINE PAYMENTS
Data controller |
Data processed |
Storage period |
Your rights |
Data recipients |
Transfer outside the EU |
Legal basis for processing |
Profiling or fully automated decision-making having legal effects or significantly affecting you |
THE INVOICING OF YOUR PURCHASES ONLINE OR IN STORES
Data controller LEVEL 3 VALLETTA BUILDINGS Triq Nofs In-Nhar VLT 1103 Valletta |
Data processed |
Storage period |
Your rights |
Data recipients |
Transfer outside the EU |
Legal basis for processing |
Profiling or fully automated decision-making having legal effects or significantly affecting you. |
MANAGING ORDERS OF GIFT CARDS
Data controller |
Data processed |
Storage period |
Your rights |
Data recipients |
Transfer outside the EU |
Legal basis for processing |
Profiling or fully automated decision-making having legal effects or significantly affecting you. |
YOUR WORKSHOP SERVICES
Data controller |
Data processed |
Storage period |
Your rights |
Data recipients |
Transfer outside the EU |
Legal basis for processing |
Profiling or fully automated decision-making having legal effects or significantly affecting you. |
MANAGEMENT OF YOUR ACCOUNT DECATHLON
Why create an account? Your DECATHLON account is a veritable dashboard, enabling you to keep useful and important information together in one place.
For instance, your DECATHLON account offers you the possibility of tracking the status of your order, viewing your purchasing history and even finding your receipts!
You can also tell us via your account if you want to receive our communications (sporting advice, special offers, etc.).
This account is, of course, optional. It is based entirely on your consent. Basically, you create your account when you want and if you want.
You can also withdraw your consent whenever you wish if you want to delete your account.
You decide, therefore: not creating an account has no effect on your ability to order online. There is nothing to lose and everything to gain by creating a DECATHLON account!
ACCESS TO YOUR DECATHLON ACCOUNT (AUTHENTICATION)
Data controller |
Data processed |
Storage period |
Your rights |
Data recipients |
Transfer outside the EU |
Legal basis for processing |
Profiling or fully automated decision-making having legal effects or significantly affecting you. |
MANAGEMENT OF DIRECT MARKETING
When it comes to marketing, respect for your peace and tranquillity and the relevance of our messages are two rules on which we never compromise.
We have no intention of sending you unwanted advertising by email or post. And while you may find our advice interesting, rest assured we will not be telling you about our new boxing gloves if your passion is dance!
By doing us the honour of allowing us to know you better (sports practiced, level of proficiency, purchasing history, etc.) and by authorising us to contact you, we are able to send you messages tailored to you: advice concerning the sports you take part in, special offers right up your street and events you are sure to be interested in, etc.
Lastly, and most importantly, we promise never to transfer any of your information whatsoever. In other words, you will not end up receiving ads for washing powder. This point is important to us.
Data controller |
Data processed |
Storage period |
Your rights |
Data recipients |
Transfer outside the EU |
Legal basis for processing |
Profiling or fully automated decision-making having legal effects or significantly affecting you. |
COOKIE MANAGEMENT
What are cookies? Cookies are files saved on your computer or smartphone. They enable us to store information concerning your browsing activity on our websites and mobile apps. These cookies have several purposes. Let us explain...
COOKIES STORED AND USED BY DECATHLON:
Functional cookies : these enable you to use the main functions of the website, such as managing your shopping cart or remaining logged in while you browse the website.
Personalised cookies : these enable you to visit the website in a personalised way based on your previous visits and purchases, etc. These cookies enable you to quickly find the best offers corresponding to your interests.
Advertising cookies : these enable you to receive offers from DECATHLON on external partner websites.
MANAGEMENT OF SAFETY RECALL IN CONNECTIONS WITH PRODUCTS
At DECATHLON, safety is our number one priority. We develop our products in compliance with the standards and regulations in force. However, we know that zero risk does not exist.
In the event of a defect in one of our products, we want to be able to contact you quickly and personally. To do this, we may decide to use your contact details (telephone, email or post) where such information is in our possession.
What if we don't have this information? We may have to ask you for it when you purchase products presenting a risk to your safety in the event of a malfunction (bike, diving equipment, climbing equipment, etc.). We guarantee that this information will not be used for other purposes.
DATA PROCESSING NECESSARY FOR THE MANAGEMENT OF SAFETY RECALLS
Data controller LEVEL 3 VALLETTA BUILDINGS Triq Nofs In-Nhar VLT 1103 Valletta |
Data processed |
Storage period |
Your rights |
Data recipients |
Transfer outside the EU |
Legal basis for processing |
Profiling or fully automated decision-making having legal effects or significantly affecting you. |
YOUR QUESTIONS AND FEEDBACKS
Passionate as we are, obtaining the satisfaction of our sports men and women is our driving force. Unexpected situations can, however, occur: an error in your order, a delivery delay, a fault in a product, etc.
Our customer service centre is at your disposal to help you at such times and ensure you obtain the satisfaction you are entitled to expect. You can contact it by email or by telephone.
We process certain data concerning you in order to process your calls and messages. Depending on the nature of your claim, this data may be shared with other internal departments if they are directly involved in resolving your problem.
YOUR REQUESTS TO OUR CUSTOMER LOYALY TEAM
Data controller |
Data processed |
Storage period |
Your rights |
Data recipients |
Transfer outside the EU |
Legal basis for processing |
Profiling or fully automated decision-making having legal effects or significantly affecting you. |
YOUR REVIEWS ABOUT PRODUCTS, SERVICES AND SHOPPING EXPERIENCE
Data controller LEVEL 3 VALLETTA BUILDINGS Triq Nofs In-Nhar VLT 1103 Valletta |
Data processed |
Storage period |
Your rights |
Data recipients |
Transfer outside the EU |
Legal basis for processing |
Profiling or fully automated decision-making having legal effects or significantly affecting you. |
OUR SUPPORT IN YOUR SPORT ACTIVITIES
SPORTING EVENTS ORGANISED BY YOUR STORE
Data controller LEVEL 3 VALLETTA BUILDINGS Triq Nofs In-Nhar VLT 1103 Valletta |
Data processed |
Storage period |
Your rights |
Data recipients |
Transfer outside the EU |
Legal basis for processing |
Profiling or fully automated decision-making having legal effects or significantly affecting you. |
GOOD TO KNOW
MORE INFORMATION ON DATA TRANSFER
Did you know? Your data may be transferred outside the European Union. Rest assured, such transfers are carried out very carefully. Let us explain...
Why do we transfer your data?
The data of your data outside the European Union is chiefly explained by the location of our outsourcers.
In effect, in order to offer you a high-quality service, we have decided to outsource certain operations to specialised service providers with extensive expertise in their fields (e.g. hosting). Some of these service providers are established outside the European Union.
How are these data transfers governed?
Irrespective of the countries in which our outsourcers are established, we always select them with the utmost care. This is particularly the case as regards the manner in which your data is kept secure. These outsourcers only act on DECATHLON's instructions and at no time use your data for anything other than to performs the services we hire them for. A contract is systematically signed between DECATHLON and the selected outsourcers.
Where our service providers are established outside the European Union, we seek to prioritise countries in which the legal system offers a satisfactory level of security. The list of such countries is available here https://www.cnil.fr/fr/la-protection-des-donnees-dans-le-monde
Where this is not possible, we manage such transfers using the appropriate legal mechanisms including, in particular, the signing of additional contractual clauses specifically designed for this type of transfer, or self-certification to the Privacy Shield (this system is only valid for service providers based in the United States).
https://ico.org.uk/make-a-complaint/eu-us-privacy-shield/
How do you know if your data are transferred?
If you want to know if your data are transferred, you can refer to the section on "Transfers outside the EU" included in the description of the processing concerned.
YOUR RIGHTS
Providing us with your data does not mean you lose control of them, on the contrary! Here's why:
You have a number of rights. Some apply to all data processing concerning you, while others depend on the type of processing concerned and, in particular, the legal grounds on which it is based (contract, legal obligation, consent, legitimate interest, etc.).
Please find below a brief description of these rights and how they are exercised.
For more detailed information on the rights associated with the data processing concerning you, please see the section on "Your rights" included in the description of the processing concerned.
Right of access:
The right enables you to question us as to the nature of the data processing concerning you (type of data, how they are collected, etc.). It also enables you to ask us for a copy of all information concerning you. This right applies regardless of the legal grounds for the processing concerning you.
Right of rectification:
Many situations may require you to update your data: moving house, marriage, new sport, etc. The right of rectification exists precisely for this reason. This right applies regardless of the legal grounds for the processing concerning you.
Right to object:
This is the right to say "no!", i.e. the right not to be included in data processing or the right to cease to be included. This right applies where the processing is based on Decathlon's "legitimate interest", provided this interest in not "compelling".
Right to erasure:
This is the right to be forgotten, and is perfectly normal. Decathlon has no reason to store your data when it is no longer necessary. All data concerning you are automatically erased on the expiry of the storage period indicated when the data are collected.
Where your data are subject to processing based on your consent or on the legitimate (but not compelling) interest of Decathlon, you can have your data erased early. How? Simply express your wish to withdraw your consent or exercise your right to object to the processing.
Right to portability:
This right entitles you to request to obtain the data concerning you where such data is subject to processing based on your consent or on a contractual relationship. How is this different from the right of access? We have an obligation to transmit the data in a format technically usable by yourself or by an entity other than Decathlon.
You can exercise your rights by contacting us at one of the following address:
- by e-mail: [email protected]
- by post: Decathlon Malta Ltd LEVEL 3 VALLETTA BUILDINGS Triq Nofs In-Nhar VLT 1103 Valletta
To ensure your request is processed as efficiently as possible, don't forget:
- to indicate the type(s) of processing to which your request pertains
- to indicate the right(s) you wish to exercise
- to send us a copy of your ID (this data enables us to certify that the author of the request is indeed the person concerned by the processing).
If, despite all our efforts, you consider that your rights have not been respected, you may refer the matter to the IDPC (The Maltese independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals): https://idpc.org.mt/en/Pages/Home.aspx
COOKIES POLICY
1- WHAT IS A COOKIE
When you interact with the Decathlon.mt, we try to make that experience simple and meaningful. When you visite Decathlon.co.uk, our web server sends a cookie to your computer. Cookies are small pieces of information which are issued to your computer when you visit a website and chich store and sometimes track information about your use of Decathlon.co.uk. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when return to Decathlon.co.uk and will last for longer
Cookies may be set by the website you are visiting ("first party cookies") or may be set by other websites who display content on the page you are viewing ("third party cookies").
2- HOW DO WE USE COOKIES
We use cookies to:
- Remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;
- Customise elements of the promotional layout and/or content of the pages of Decathlon.mt;
- Collect anonymous statistical information about how you use the Site (including how long you spend on Decathlon.co.uk) and where you have come to the Site from, so that we can improve Decathlon.mt and learn which parts of Decathlon.mt are most popular with visitors; and
- Gather information about the pages on the Site that you visit and also other information about other websites that you visit, so as to place you in a “market segment. This information is only collected by reference to the IP address that you are using, but does include information about the county and city you are in, together with the name of your internet service provider. This information is then used to place interest-based advertisements on the Site which it is believed will be relevant to your market segment. For more information about this type of interest based advertising, and about how to turn this feature off please visit http://www.youronlinechoices.com/uk/
Some of the cookies used by the Site are set by us, and some are set by third parties who are delivering services on our behalf.
3- HOW TO MANAGE COOKIES
Most of browsers, smartphones and other web-enabled devices are typically set up to accept cookies.
You have different options to manage the cookies on your computer or device. You can change your browser settings to prevent cookies from being accepted, or, depending on which browser you are using, you might be able to receive an alert when a website is trying to place one on your browser. With most browsers you can allow first party cookies to be set but refuse third party cookies.
You can delete cookies stored in your browser by using a function in your browser. Whilst this does not mean you won't collect cookies in the future, it gives you freedom to delete your cookies after you have been online. This function is often known as 'clearing cookies'.
Clearing your cookies on one browser of one device does not automatically clear them on another. You need to clear all browsers on all channels independently.
You can find some helpful information about controlling your cookies on www.aboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser.
Please note, however, that by blocking or deleting cookies used on the Site, you may not be able to take full advantage of Decathlon.mt
4- DO I NEED TO ACCEPT COOKIES
To make full use of our website, cookies need to be enabled on your browser; certain features will not work if you reject cookies. Cookies are used to offer a personalised experience when browsing the website on your computer, tablet, mobile phone...
Please note that if you disable cookies, it will restrict your experience on our site and you will not be able to set up an account, login to an existing one and purchase online.
5COOKIES CONTAINS MY PERSONAL INFORMATION
Cookies do not contain confidential information such as your home address, telephone number or credit card details
.
WEBSITE COOKIES
Here's a list of the main cookies we use, and what we use them for.
Cookie Name |
Description |
Period |
mydkt-connexion-passive, AutoLoginData, |
These cookies allow you to login and and purchase online |
1 day, 1 year |
JSESSIONID, MIDDLEOFFICE_SESSIONID |
This cookie remembers details of what you've looked at as you move around the website. They allow us also to recognise our registered users. |
Session, 1 year |
__as_rng |
These cookies allow our website to work for you. Actions like "browsing the website" or "add to basket" wouldn't work without |
1 Year, 2 Years and 10 years |
addProductTypeOnClick, listProductTypeOnAdding, shoppingList |
These cookies allow us to save basket items. |
1 Month, 1 Year |
NSC_IUUQ-PTNPTF, NSC_IUUQT-PTNPTF |
These cookies allow Decathlon to monitor the response/performance of our servers hosting decathlon.co.uk |
1 day |
BC_Bandwith |
This cookie enables the display of our video products |
1 day |
_ga, _gat, shoppingToolAction, __ywtfpcsuid, __ywtfpcvuid |
These cookies enable the function of our Google Analytics software, supplied by our business partner Google. |
Session, 2 Years |
_gat_picshare |
This cookies allow to generate statistical information related to the functionnality "Picture sharing". This information helps us to track our performance on this service. |
1 day |
NSC_IUUQ-PTNPTF, NSC_IUUQT-PTNPTF |
These cookies allow Decathlon to monitor the response/performance of our servers hosting decathlon.co.uk. |
1 day |
COOKIE_PRIVACY, COOKIE_BANNER, TW_SESSION_ID, TW_SESSION_SEQUENCE, TW_VISIOR_ID |
This Cookie allow us to remember your preference regarding cookies |
1 hour, 45 Days, 1 Year |
STORE |
This Cookie allow us to remember your preference regarding the store you selected. |
1 hour, 45 Days, 1 Year |
THIRD PARTY COOKIES
Decathlon uses different selected 3rd parties cookies to provide and improve certain services we offer to you. Third party cookies are those that are set by a domain different to the one that the user is visiting.
Cookie Name |
Purpose |
More Information/Provider |
__utma, __utmb, __utmc, __utmz |
At decathlon.co.uk, we use Google Analytics to track the relevance of our advertising and so we can make improvements and optimise our targeting. |
Google Analytics |
tc_cj_v2, TC_PAGES_VIEWED, tc_scoring_pv, TCIC,TCSESSION |
These cookies are supplied by Tag Commander which is an independent Tag Management System that enables Google Analytics and other marketing partners. |
As well as Google Analytics these cookies also interact with: |
__ywtfpcsuid, __ywtfpcvuid |
These cookies enable the function of Ysance which help us to understand how our customers navigate to and through our website. |
Ysance |
bt, di, dt, loc, psc, uid, uit, uvc |
These cookies enable you to share products you have found with your friends through printing, email sharing, bookmarking etc. |
AddThis |
mt.v |
Allow Decathlon.co.uk to test different website improvements and mesure the effictiveness. Please see here for further information http://www.monetate.com/platform-policy/ |
Monetate |
datr, locale, pid, guest_id |
These cookies are required to enable our customers to share their shopping experiences through social media such as Facebook and Twitter etc. Please note that if you do choose to share through these social media providers that we don't control the setting of these cookies and we recommend that you check the provider's website for further information. |
Facebook, Twitter |
In addition to cookies, tracking pixel may be set by us or third parties in respect of your use of the Site. Tracking pixels are small image files within the content of the Site or the body of our newsletters so we or third parties can understand which parts of the Site are visited and whether particular content is of interest.