YOUR DATA & DECATHLON
YOUR DATA IS YOURS
We believe that you should have control over your personal data that you have shared with Decathlon. Your personal data, which you have shared with us, will only be used by Decathlon. We are transparent about the use of your data. We undertake never to sell or rent such data - this is important to us. While we sometimes use outsourcers, they act only on our behalf and in accordance with our instructions.
OUR COMMUNICATIONS ARE PERTINENT
Whatever your sport, whatever your passion, our aim is to support you as best as we can in your sporting activities and choice of products. We will not offer you flippers and a swimsuit if you have just bought a pair of skis, and we will not send you advice about yoga if you have just taken up judo.HOW DOES IT WORK?
PURPOSE OF THIS CUSTOMER PRIVACY NOTICE
Decathlon respects your privacy and is committed to protect your personal data. This privacy notice will inform you how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
This website is not intended for children and we do not knowingly collect data relating to children.
Decathlon Malta is the controller of your personal data. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.
e-mail address: [email protected]
postal address: Centre Parc, Triq It-Tigrija, Hal-Qormi MRS 2912, Malta.
HOW DO WE COLLECT YOUR PERSONAL DATA?
THE DATA WE COLLECT ABOUT YOU
Personal data or personal information means any information about an individual from which that person can be identified.
We may collect use, store and transfer different kinds of personal data about you, which we have grouped together as follows:
Identity Data (includes your first name, surname, username or similar identifier, title, date of birth and gender);
Contact Data (includes your billing address, delivery address, e-mail address and telephone number);
Financial Data (includes your bank account and payment card details);
Transaction Data (includes your details about payments to and from you and other details of products and services you have purchased from us);
Technical Data (includes your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the website);
Profile Data (includes your Decathlon membership account number, username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses);
Usage Data (includes information about how you use our website, products and services).
IF YOU FAIL TO PROVIDE YOUR PERSONAL DATA
Where we need to collect personal data by law or under the terms of a contract we have with you and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods and services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
HOW IS YOUR PERSONAL DATA COLLECTED?
You may give us your identity, contact and financial data by filling in forms or by communicating with us by e-mail or otherwise.
Automated technologies or interactions
Third parties or publicly available sources
We may also collect information from third parties such as our partners, service providers and publicly available websites in compliance with applicable regulations.
HOW DO WE USE YOUR PERSONAL DATA?
Your purchase in stores and online
Love buying new sports gear? Whether in the various sections of our stores or on the pages of our website, this is often the first step towards new sporting adventures.
But just when you can already imagine yourself with your new products in your hands (or on your feet), you have to fill out a data collection form! Have you experienced this situation? So have we. So what is the point of these forms? Let us explain!
We collect and process your personal data in order to manage your purchase (such as your delivery address or invoicing address, payment details and so on) and to avoid fraudulent transactions (to prevent purchases made with a stolen bank card). Below is a detailed explanation of how we process your data when you make purchases in stores and online:
When it comes to marketing, respecting your peace of mind and the relevance of our messages are the two rules on which we never compromise.
We have no intention of sending you unwanted advertising. While you may find our advice interesting, rest assured we will endeavour not to tell you about our new boxing gloves if your passion is dance!
When you do us the honour of allowing us to get to know you better (for example, by telling us about the sports you like to practise, your level of proficiency and so on), with your prior authorisation we are then able to send you tailored messages (for example, advice about your favourite sports, special offers in your area and various events and campaigns).
Lastly, and most importantly, we promise never to transfer any of your information whatsoever. In other words, you will not end up receiving ads for washing powder. This point is important to us.
Management of safety recalls in connection with products
At Decathlon, safety is our number one priority. We develop our products in compliance with the standards and regulations in force.
However, in the event of a defect in one of our products, we want to be able to contact you quickly and personally. To do this, we may decide to use your contact details (phone, email or post) where available. What happens if we do not have your details? We may have to ask you to share them when you purchase products presenting a risk to your safety in the event of malfunction (particularly in relation to bikes, diving and climbing equipment, etc.). The details will not be used for any other purposes.
Customer service, queries and feedback
Passionate as we are, obtaining the satisfaction of our sport people is our driving force. However, unexpected situations may occur, for example, an error in your order, delayed delivery, a fault in the product and so on.
Our Customer Loyalty Team (CLT) is at your disposal to help you at such times and ensure you obtain the satisfaction you are entitled to expect. You can contact them by e-mail or by chat.
We process certain data concerning you in order to process your chat messages and emails. Depending on the nature of your claim, this data may be shared with other internal departments if they are directly involved in resolving your problem.
Supporting your sport activities
We process certain personal data in order to support you in your sport activities.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.
In addition, we limit access to your personal data to those employees, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
INTERNATIONAL DATA TRANSFERS
Your data may be transferred outside the European Economic Area (EEA). Please rest assured that such transfers are carried out very carefully. Let us explain...
WHY DO WE TRANSFER YOUR DATA?
The transferring of your data outside the EEA is chiefly explained by the location of our outsourcers. In effect, in order to offer you a high quality service, we have decided to outsource certain operations to specialized service providers with extensive expertise in their fields (e.g. hosting). Some of these service providers are established outside the EEA.
HOW ARE THESE DATA TRANSFERS GOVERNED?
Irrespective of the countries in which our outsourcers are established, we always select them with the utmost care. This is particularly the case as to the manner in which your data is kept secure. These outsourcers only act based on Decathlon's instructions and do not use your data for anything other than to perform the agreed services on our behalf. Relevant written contracts are in place between Decathlon and the selected outsourcers.
Where our service providers are established outside the EEA, we seek to prioritize countries in which the legal system offers a satisfactory level of security. Where this is not possible, we manage such transfers using appropriate legal mechanisms to ensure that the transfer meet the conditions set forth in Chapter V of EU Regulation 2016/679.
Please contact us if you require further information on the specific mechanism used for transferring personal data out of the EEA.
YOUR PRIVACY RIGHTS
WHAT ARE YOUR RIGHTS?
Providing us with your data does not mean you lose control of them. Under certain circumstances, the EU Regulation 2016/679 grants you rights regarding your personal data including the right to:
access your personal data;
correct your personal data;
erase your personal data;
restrict your personal data processing;
receive a copy of certain personal data or transfer that personal data;
object to personal data processing;
not to be subject to automated decision-making, including profiling, in certain circumstances.
If despite all our efforts you think your rights have not been respected, you can file a complaint with the supervisory authority.
HOW CAN YOU EXERCISE YOUR RIGHTS?
If you wish to exercise any of your privacy rights, please inform us using the contact details section above.
WHAT DO WE NEED FROM YOU?
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request.
To ensure your request is processed as efficiently as possible, do not forget to indicate the type(s) of processing to which your request pertains and to tell us about the right(s) you wish to exercise.
1- WHAT IS A COOKIE
When you interact with the Decathlon.mt, we try to make that experience simple and meaningful. When you visite Decathlon.co.uk, our web server sends a cookie to your computer. Cookies are small pieces of information which are issued to your computer when you visit a website and chich store and sometimes track information about your use of Decathlon.co.uk. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when return to Decathlon.co.uk and will last for longer
Cookies may be set by the website you are visiting ("first party cookies") or may be set by other websites who display content on the page you are viewing ("third party cookies").
- Remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;
- Customise elements of the promotional layout and/or content of the pages of Decathlon.mt;
- Collect anonymous statistical information about how you use the Site (including how long you spend on Decathlon.co.uk) and where you have come to the Site from, so that we can improve Decathlon.mt and learn which parts of Decathlon.mt are most popular with visitors; and
- Gather information about the pages on the Site that you visit and also other information about other websites that you visit, so as to place you in a “market segment. This information is only collected by reference to the IP address that you are using, but does include information about the county and city you are in, together with the name of your internet service provider. This information is then used to place interest-based advertisements on the Site which it is believed will be relevant to your market segment. For more information about this type of interest based advertising, and about how to turn this feature off please visit http://www.youronlinechoices.com/uk/
Some of the cookies used by the Site are set by us, and some are set by third parties who are delivering services on our behalf.
3- HOW TO MANAGE COOKIES
Most of browsers, smartphones and other web-enabled devices are typically set up to accept cookies.
You have different options to manage the cookies on your computer or device. You can change your browser settings to prevent cookies from being accepted, or, depending on which browser you are using, you might be able to receive an alert when a website is trying to place one on your browser. With most browsers you can allow first party cookies to be set but refuse third party cookies.
You can delete cookies stored in your browser by using a function in your browser. Whilst this does not mean you won't collect cookies in the future, it gives you freedom to delete your cookies after you have been online. This function is often known as 'clearing cookies'.
Clearing your cookies on one browser of one device does not automatically clear them on another. You need to clear all browsers on all channels independently.
You can find some helpful information about controlling your cookies on www.aboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser.
Please note, however, that by blocking or deleting cookies used on the Site, you may not be able to take full advantage of Decathlon.mt
4- DO I NEED TO ACCEPT COOKIES
To make full use of our website, cookies need to be enabled on your browser; certain features will not work if you reject cookies. Cookies are used to offer a personalised experience when browsing the website on your computer, tablet, mobile phone...
Please note that if you disable cookies, it will restrict your experience on our site and you will not be able to set up an account, login to an existing one and purchase online.
5COOKIES CONTAINS MY PERSONAL INFORMATION
Cookies do not contain confidential information such as your home address, telephone number or credit card details
Here's a list of the main cookies we use, and what we use them for.
These cookies allow you to login and and purchase online
1 day, 1 year
This cookie remembers details of what you've looked at as you move around the website. They allow us also to recognise our registered users.
Session, 1 year
These cookies allow our website to work for you. Actions like "browsing the website" or "add to basket" wouldn't work without
1 Year, 2 Years and 10 years
addProductTypeOnClick, listProductTypeOnAdding, shoppingList
These cookies allow us to save basket items.
1 Month, 1 Year
These cookies allow Decathlon to monitor the response/performance of our servers hosting decathlon.co.uk
This cookie enables the display of our video products
_ga, _gat, shoppingToolAction, __ywtfpcsuid, __ywtfpcvuid
These cookies enable the function of our Google Analytics software, supplied by our business partner Google.
Session, 2 Years
This cookies allow to generate statistical information related to the functionnality "Picture sharing". This information helps us to track our performance on this service.
These cookies allow Decathlon to monitor the response/performance of our servers hosting decathlon.co.uk.
COOKIE_PRIVACY, COOKIE_BANNER, TW_SESSION_ID, TW_SESSION_SEQUENCE, TW_VISIOR_ID
This Cookie allow us to remember your preference regarding cookies
1 hour, 45 Days, 1 Year
This Cookie allow us to remember your preference regarding the store you selected.
1 hour, 45 Days, 1 Year
THIRD PARTY COOKIES
Decathlon uses different selected 3rd parties cookies to provide and improve certain services we offer to you. Third party cookies are those that are set by a domain different to the one that the user is visiting.
__utma, __utmb, __utmc, __utmz
At decathlon.co.uk, we use Google Analytics to track the relevance of our advertising and so we can make improvements and optimise our targeting.
tc_cj_v2, TC_PAGES_VIEWED, tc_scoring_pv, TCIC,TCSESSION
These cookies are supplied by Tag Commander which is an independent Tag Management System that enables Google Analytics and other marketing partners.
As well as Google Analytics these cookies also interact with:
These cookies enable the function of Ysance which help us to understand how our customers navigate to and through our website.
bt, di, dt, loc, psc, uid, uit, uvc
These cookies enable you to share products you have found with your friends through printing, email sharing, bookmarking etc.
Allow Decathlon.co.uk to test different website improvements and mesure the effictiveness. Please see here for further information http://www.monetate.com/platform-policy/
datr, locale, pid, guest_id
These cookies are required to enable our customers to share their shopping experiences through social media such as Facebook and Twitter etc. Please note that if you do choose to share through these social media providers that we don't control the setting of these cookies and we recommend that you check the provider's website for further information.
In addition to cookies, tracking pixel may be set by us or third parties in respect of your use of the Site. Tracking pixels are small image files within the content of the Site or the body of our newsletters so we or third parties can understand which parts of the Site are visited and whether particular content is of interest.