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This statement was delivered on October 23, 2026.

Decathlon is committed to making its digital products and services accessible, in accordance with the Directive (EU) 2019/882 (European Accessibility Act).

To this end, Decathlon is implementing the following strategy and actions:

  • The project to bring our digital products and services up to standards regarding digital accessibility was initiated in June 2021.

  • To track our progress, regular audits are conducted, each accompanied by a formal report. Based on these audits, we have mapped out all areas for improvement and translated them into concrete tasks for our technical teams. We operate according to a structured plan, prioritizing the most critical issues.

  • Our multi-year digital accessibility plan for 2026-2028, aimed at improving accessibility across all our products and services has been published as well as its action plan.

This accessibility statement applies to this site.

Our Services in Brief

On this web site, you will find a diverse range of sports products and services to improve your sporting experience. Our extensive range includes sportswear, shoes, and equipment for numerous sports.

We want you to be able to navigate our website without restrictions. That is why we prioritize accessibility, so that all customers - including people with disabilities - can browse and shop effortlessly.

Look around our range and find exactly what you are looking for. With our search filters, you can easily select by sport, size, or color. This way, you have quickly found the right item.

With a personal profile, you can track your orders and save your details. There are several ways to pay at Decathlon.

You choose how your package is delivered: pick up in the store, at a delivery point, or simply at your home. Doesn't it fit? Then you can easily arrange a return or exchange via the site.

Compliance Status

The EN 301 549 standard is based on the global accessibility guidelines (WCAG). It states the requirements that designers and builders must meet to make digital products usable for people with disabilities.

This website is partially conformant with the criteria of the EN 301 549 standard, version 3.2.1. This corresponds to level AA of the WCAG 2.1.

Note: "Partially conformant" means that the website is largely accessible, but that some parts of the content do not yet fully meet the standard.

Which pages have been checked?

During the audit, the following pages and components were tested:

  • General components: The menu, the header (top), footer (bottom), and cookie settings

  • Home Page

  • Product overviews (List pages)

  • Product pages (Details)

  • Shopping cart

  • Shipping page (Delivery options)

  • Payment page

  • Order confirmation page

  • Store locator - overview page

  • Store locator - store page

  • Sport page

  • Privacy & GDPR page

  • Accessibility statement

What is not yet working correctly?

We do our best to make the website accessible, but some parts may not yet work optimally. Below we describe these points of attention that we have already studied. Do you come across something that is not listed here? Then please contact us.

  • 1. Interactive Components and Compatibility

    • Incompatibility with Assistive Technologies: Interactive components are not properly rendered by screen readers.

    • Status Messages Not Returned: Dynamic confirmation or error messages are not automatically spoken by screen readers.

  • 2. Forms and Input

    • Form Fields Without Relevant Labels: Absence of clear labels (or aria attributes) allowing users to know what information needs to be entered into the fields.

    • Poorly Managed Input Control: Input error messages are not properly connected to their respective fields or are not explicit enough.

  • 3. Navigation, Focus, and Structure

    • Invisible Keyboard Focus: During keyboard navigation, the visual outline surrounding the active element is invisible, causing users to lose track of their position.

    • Inconsistent Tab Order: The sequence in which elements receive focus via keyboard navigation is illogical.

    • Uncontrollable Content on Hover/Focus: Tooltips or submenus appear but cannot be easily dismissed or hovered over without losing focus.

Technical Specifications & Tools

Technical specifications

The website has been tested and designed for use with the following combinations of browsers and assistive software:

  • Mozilla Firefox with NVDA or Jaws (on Windows)

  • Google Chrome with Talkback (on Android)

  • Apple Safari with VoiceOver (on MacOS and iOS)

Techniques and test tools used

The website is built with and tested via the following techniques:

  • Technique: Php, Smarty, javascript.

  • Infrastructure: GCP, Kubernetes, Cloudflare.

  • Test tools: Lighthouse, Axe DevTools, Assistant RGAA V4.1, Colour Contrast Analyser.

  • Manual tests: Screenreader (VoiceOver) and keyboard navigation

Feedback and Contact

Are you stuck somewhere or do you have a tip for us? Let us know via Email : [email protected]
We try to process your request as quickly as possible.

Not satisfied with the solution?

Are you not satisfied with how we have resolved your complaint? Then you have the right to report this to the regulator.

Ongoing commitment and updates

This statement indicates how things stand now. Decathlon aims for full accessibility, but we are not quite there yet. We are tackling the improvements step by step. Here, the most important components and the pages that are used most often are given priority. As soon as we have done new audits or built solutions, we will adjust this statement.